Refund & Cancellation Policy *

The following policies apply to all Bus Packages, Day Trips and Multi-Day Trips, unless otherwise noted. Multi Day Trips refund/ cancellation policies will be listed individually within each trip. We strongly encourage purchasing trip protection.

Payments & Cancellations:

When you book a reservation for a Product through TDJ Global Marketing, LLC DBA Florida Go Tours, we collect your payment information and process your payment as described below under “Payment Processing”. TDJ Global Marketing, LLC DBA Florida Go Tours accepts the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments.

Full payment by credit or debit card is required to make a reservation with the exception of trips that only require a deposit for booking. Payment will be listed as “Florida Go Tours” or “Stripe” on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals, or any other services utilized. To cancel a booking, you must call the main office, 352-775-1103. Only cancellations by phone will be accepted.

When canceling a booking with TDJ Global Marketing, LLC DBA Florida Go Tours a cancellation fee may be applied as outlined below.

    1. Day Trips that include an Event, Attraction, Theater, Show or Coupon Ticket:
      These are non-refundable in all circumstances.
    2. Gift Certificate:
      These are non-refundable in all circumstances.
    3. Other Tour Products & Services:
      If you cancel at least 14 business day(s) in advance of the scheduled event, there is no cancellation fee.
      If you cancel within 7 business day(s) of the scheduled event, a fee may be applied based on the manager’s discretion and if Florida Go Tours is able to fill the seat(s).
    In the event a trip is canceled by The TDJ Global Marketing, LLC DBA Florida Go Tours, a full refund will be provided. Credit card refunds will be credited back to the card used for purchase. Cash payment will be refunded by check. Please allow 10-14 days for processing.

(Travel Disruptions)

On this date, I requested that TDJ Global Marketing AKA Florida Go Vacations  (“Agency”) make one or more travel bookings on my behalf. As the worldwide COVID-19 coronavirus pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity or other third party over which Agency has no control. I further acknowledge that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. By signing below, I hereby agree to hold Agency harmless and release it from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.